1. Introduction
This Privacy Policy explains how HomeShift Global Ltd (“HomeShift Global”, “we”, “us”) collects, uses, stores, and protects your personal information when you visit www.homeshiftglobal.com (“Website”) or purchase our services (“Services”). By using our Website, you consent to the practices described in this Policy.
2. Information We Collect
We may collect and process the following categories of information:
- Contact details: name, email address, telephone number, and postal address.
- Property and ownership details: information about properties or timeshares you ask us to promote or list.
- Order and payment information: records of Services purchased and payment confirmations from our payment processors (we do not store full card numbers or CVV codes).
- Technical and usage data: IP address, device type, browser type, pages visited, access times, and referring websites.
- Communications: emails, contact-form submissions, messages, and call notes relating to your enquiries or orders.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To create and manage your property or timeshare listing and deliver the Services you have purchased.
- To communicate with you about your order, listing status, and any queries or support requests.
- To operate, maintain, and improve our Website, including troubleshooting, analytics, and security.
- To comply with legal, regulatory, tax, and accounting obligations.
- To prevent fraud, misuse, or abuse of our Website or Services.
- To send you important service updates or legally required notices.
- With your consent, to provide you with limited marketing communications about relevant services or offers (you may opt out at any time).
4. Lawful Bases for Processing (UK GDPR)
We rely on one or more of the following lawful bases when processing your personal data:
- Contract: processing is necessary to perform the contract between you and us, e.g., to provide agreed Services.
- Legitimate interests: processing is necessary for our legitimate business interests, such as improving Services, preventing fraud, and maintaining Website security, and does not override your rights.
- Legal obligation: processing is necessary to comply with legal or regulatory obligations, such as tax and accounting rules.
- Consent: in certain cases, we rely on your explicit consent (for example, for some marketing or cookie categories). You can withdraw your consent at any time.
5. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Payment processors and banks, to securely process payments, handle refunds, and investigate fraud or chargebacks.
- Service providers and technical partners, such as website hosting, analytics, security, and communication tools, strictly for the purpose of supporting our operations.
- Professional advisers, including lawyers, accountants, and auditors, where reasonably necessary for business or legal reasons.
- Law enforcement or regulators, when required by law or in connection with suspected fraud or misconduct.
6. International Transfers
Our operations and technical infrastructure may involve the transfer and storage of your data outside the United Kingdom, including in countries with different data-protection standards (for example, servers or staff located in Thailand). Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections consistent with UK GDPR requirements.
7. Data Security
We use technical and organisational measures designed to protect your personal data, including:
- Secure hosting and encryption where appropriate.
- Access controls and role-based permissions for internal staff.
- Regular monitoring of systems for potential vulnerabilities.
However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that we cannot guarantee absolute security and that you use our Website at your own risk.
8. Data Retention
We retain personal data only for as long as reasonably necessary to:
- Provide the Services you have requested.
- Meet legal, tax, and accounting obligations.
- Maintain accurate business records and defend against legal claims or chargebacks.
When personal data is no longer needed, we will securely delete or anonymise it.
9. Your Rights
Under UK data-protection laws (and similar laws in other jurisdictions), you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data where there is no good reason for us to continue processing it.
- Object to certain processing or request that we restrict how we use your data.
- Request a copy of your data in a portable format (data portability).
- Withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
10. Cookies & Similar Technologies
We use cookies and similar technologies to improve Website performance, remember preferences, and analyse usage patterns. Some cookies are essential, while others are optional and used for analytics or marketing. Detailed information is set out in our Cookie Policy. You can manage your cookie preferences via your browser settings and, where applicable, through our cookie banner.
11. Children’s Data
Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can remove it.
12. Third-Party Websites
Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The latest version will always be available on this page and will apply from the date it is posted. Your continued use of the Website or Services after any changes signifies your acceptance of the updated Policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: contact@homeshiftglobal.com
Address: HomeShift Global Ltd, 128 City Road, London, EC1V 2NX, United Kingdom
You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data-protection authority if you are unhappy with how we handle your data.