Refund & Cancellation Policy

1. Who This Policy Applies To

This Refund & Cancellation Policy applies to all clients who purchase marketing and listing services from HomeShift Property Management Ltd (trading as “HomeShift Global”), including but not limited to our service plans such as the Essential Care Plan, Enhanced Support Plan, Complete Marketing Plan, and Concierge Plus Plan.

2. Nature of Our Services

All payments made to HomeShift Global are for marketing, listing, and administrative services only. We promote and present your property or timeshare to potential buyers or renters. We do not guarantee any sale, rental, transfer of ownership, or specific financial outcome.

3. When Fees Are Charged

• Service fees are typically charged in full at the time you approve your chosen plan and submit payment through our secure checkout.
• Campaign work may begin shortly after payment, including listing creation, copywriting, asset preparation, and scheduled advertising.

4. Cooling-Off & Pre-Work Cancellations

If you change your mind before we have started any work on your campaign (for example, no listing has been created and no marketing tasks have been initiated), you may contact us to request cancellation.

• Where no work has begun, we may, at our discretion, provide a refund less any non-recoverable payment processing fees charged by the payment provider.
• Because we often begin preparatory work quickly, we encourage you to contact us as soon as possible if you wish to cancel.

5. Non-Refundable Once Campaign Work Begins

Once we have started work on your campaign, all fees become non-refundable. This includes (but is not limited to):

• Creation or editing of your listing, description, or marketing materials.
• Uploading photos, copy, or documents to our systems or partner platforms.
• Scheduling or launching advertisements, emails, or outreach activities.
• Time spent in consultation, planning, or strategy specific to your property.

In these cases, no full or partial refunds are normally offered, because the value of our service is delivered through time, expertise, and exposure rather than a guaranteed transaction.

6. Changes, Pauses & Upgrades

• You may request reasonable changes to your listing or contact details during your active campaign; these are usually included within your chosen plan.
• If you ask us to pause a campaign, we may do so where possible, but this does not create a right to a refund for any period of non-activity.
• Upgrading to a higher service plan will incur additional fees; downgrading does not normally result in any refund of previously paid amounts.

7. Chargebacks & Disputes

If you dispute a charge with your bank or card issuer (a “chargeback”) after work has begun, we may provide evidence that services were delivered as agreed. This can include signed agreements, correspondence, timestamps, and campaign records.

We encourage you to contact us directly first so we can review your account and attempt to resolve any issues quickly and fairly.

8. Service Issues

If you believe there is an error in the way we have implemented your campaign (for example, incorrect contact details on a listing), please notify us promptly. We will correct genuine errors at no additional cost. However, corrections do not entitle you to a refund unless required by applicable law.

9. How to Request a Cancellation or Refund Review

To request cancellation or to ask us to review your situation, please contact us using one of the following methods:

• Phone: +1 407-720-5247
• Online: via the form on our Contact page

Include your full name, best contact number, email address, property reference (if applicable), the date of payment, and a short explanation of your request. We will normally acknowledge your message within a reasonable time and aim to provide an outcome as quickly as practical.

10. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws. If those laws grant you additional rights, they will apply in addition to this policy.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment providers, or legal requirements. The version published on this page at the time you make your payment will normally be the version that applies to that transaction.

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