What’s Included in the Concierge Plus Plan

Concierge Plus is designed for owners who want maximum support within a clear, legal and transparent framework. You get everything in the Complete Marketing Plan, plus extra layers of coordination, follow-up and personal attention – without giving up control of your ownership.

Everything in the Complete Marketing Plan

• All features of the Enhanced Support and Essential Care Plans.
• Multi-channel exposure, partner placements and themed campaign inclusion where appropriate.
• Structured activity summaries and optimisation of listing content.
• Launch planning, simple campaign calendar and agreed reporting schedule.

1. Dedicated Point of Contact

• Named concierge advisor who oversees your case from start to finish.
• Direct email access to your advisor for updates and questions during business hours.
• Pre-booked call slots (for example, monthly or as stated in your Service Summary) to review progress and next steps.
• Clear fallback coverage – if your advisor is unavailable, another team member will respond within a reasonable time frame.

2. Higher-Touch Enquiry Coordination

• Organisation of buyer / renter enquiries so you can see at a glance who has asked what and when.
• Template responses prepared for you to send to interested parties (we can draft, you send – you stay in control).
• Scheduling assistance for follow-up calls or viewings, where practical and appropriate.
• Collection of key questions and feedback from serious prospects so we can refine marketing angles together.

3. Extra Support for Complex Ownerships

• Where your ownership has unusual usage rules, multiple weeks, split deeds or cross-border elements, we help you communicate these clearly in your marketing material.
• Simple information mapping – we convert your notes and resort documents into a clear explanation for potential buyers or renters (marketing language only, not legal interpretation).
• Timeline planning if your goal is linked to a particular date (for example, “sell before renewal date” or “rent for the coming season”).

4. Documentation & Admin Support (Non-Legal)

• Checklists of typical steps buyers and sellers usually work through when moving ahead (these are examples, not legal instructions).
• Guidance on what to ask your own lawyer, tax adviser or resort in order to confirm processes, fees and restrictions.
• Simple draft message templates you can use when contacting your resort or other third parties about routine factual questions.

5. Priority Review & Escalation

• Your listing and campaign are marked as Concierge Plus priority within HomeShift systems.
• Reasonable fast-track handling of requested changes to your listing or plan during the agreed period.
• Where your case needs an internal decision or review, it is escalated within our team as a priority item.

6. Clear Service Summary & Boundaries

• You receive a Concierge Plus Service Summary confirming:
  • Exact plan duration and start date.
  • Frequency of calls, written summaries and check-ins.
  • Key campaign elements and partner placements.
  • Any agreed special focus (e.g. rent-then-sell strategy, multi-week package, etc.).
• The summary also clearly explains what is not included (for example, legal representation or any guarantee of results) so there is no confusion.

Who the Concierge Plus Plan Is For

Owners who typically choose Concierge Plus:

• Value personal, high-touch support and want a named person overseeing their case.
• Have higher-value, complex or premium ownerships where extra care and explanation is important.
• Prefer clear structure and accountability – regular calls, written summaries and an agreed plan.
• Understand that even with maximum marketing support, no one can guarantee a sale, release or transfer.

If your ownership is straightforward and you mainly need a strong listing and reliable communication, the Enhanced Support or Complete Marketing Plan may be more cost-effective. We will always be honest about this during your suitability call.

Important Boundaries – What We Don’t Do

Even under Concierge Plus, certain things are outside our role:

• We do not act under power of attorney or sign contracts on your behalf.
• We do not hold client funds, operate escrow or handle closing monies.
• We do not negotiate legal disputes with resorts, lenders or third parties.
• We do not provide legal, tax or financial advice, or tell you what decision you should make.
• We do not guarantee that a sale, rental, release or transfer will complete within any timeframe.
• We do not promise to remove or reduce your loan balances or maintenance fees.

Our job is to provide a professional, well-managed marketing and coordination service while you stay firmly in control and work with your own independent professionals where needed.